Legal information — Riseplatform

Welcome to Riseplatform's legal page. This document summarises our terms of service, Australian Consumer Law (ACL) rights, privacy practices, intellectual property and dispute resolution procedures relevant to event floristry services across Australia.

Terms Consumer rights Complaints

Quick facts

ABN: 73 123 456 789
Registered trading name: Riseplatform
Jurisdiction: Victoria, Australia

Terms of Service

These terms govern the supply of floral design, hire and delivery services by Riseplatform. Quotes are valid for the period stated and subject to availability of materials. Orders require confirmation in writing and a deposit where specified.

Payment & deposits

Deposits are required to secure bookings. Final payment is due prior to delivery/installation unless otherwise agreed. We accept payment via bank transfer and card payments.

Australian Consumer Law (ACL) — Your rights

Under the ACL, consumers have guarantees for services that include due care and skill, fitness for purpose and reasonable time to supply. Below is a summary of key entitlements and our approach to refunds, repairs and cancellations.

If service is not delivered with due care and skill we will offer remedies which may include re-performance, refund or reduction in price depending on the circumstances. For cancellations by the client, deposit forfeiture or cancellation fees may apply as per the booking terms.

Floral goods are perishable. If arrangements arrive significantly damaged due to our fault, contact us immediately with photos and details. We will assess and, where appropriate, offer re-performance or refund consistent with ACL.

We will use reasonable endeavours to meet special requests but cannot guarantee availability of seasonal varieties or exact matches. Any agreed variations will be confirmed in writing.

Privacy & data handling

We collect personal information necessary to provide event floristry services. Our Privacy Policy describes what we collect, how we use it, storage, disclosure and access rights. See the full policy at privacy.html.

Personal data is used for booking, fulfilment and communications.
Data retention periods align with legal and business needs.
We do not sell personal data to third parties.

Complaints & dispute resolution

If you are dissatisfied, please contact us first so we can attempt to resolve the issue promptly. If unresolved, matters can be escalated as set out below.

Contact our Office: admin@riseplatform.pro or call +61 47 329 58 40.
If unresolved after 14 days, we will provide a written response and propose further steps.
External dispute resolution: under ACL you may contact your local consumer affairs office or the Australian Competition & Consumer Commission (ACCC).

Submit a formal complaint

Compliance Officer — Riseplatform

Intellectual property & content use

All content on this site — text, images, designs and creative work — is owned or licensed by Riseplatform. Reproduction or commercial use without written consent is prohibited. For permissions, contact admin@riseplatform.pro.

Photographs of floral installations remain the intellectual property of Riseplatform unless otherwise agreed in writing with photographers and clients.

Governing law & further information

These terms are governed by the laws of the State of Victoria, Australia. Subject to the Consumer Guarantees under the Australian Consumer Law, disputes will be determined by courts of Victoria unless otherwise agreed in writing.

For consumer guidance, visit the ACCC (www.accc.gov.au) or Consumer Affairs Victoria.