Privacy Policy

Riseplatform ("we", "us") provides event floristry and related services in Australia. This Privacy Policy explains how we collect, use, disclose, and protect personal information in connection with our services, website, and communications. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By interacting with us, you acknowledge that you have read this policy and understand how your information may be managed.

Information we collect. We may collect details such as your name, contact information, event dates, venue, preferences, budgets, billing details, and correspondence. For corporate clients, we may collect company information, job titles, and invoicing references. If you provide images, floor plans, or design references, these materials may be stored to support planning. We also collect technical data from website visits, including device type, browser, pages viewed, and approximate location derived from IP address, to help improve site performance and content relevance.

How we collect information. Information is collected directly when you contact us, request a proposal, sign off on scope, or communicate by phone or email. We may receive information indirectly through referrals, public sources (such as venue or planner directories), or service providers engaged to support our operations, including analytics and hosting partners.

Use of information. We use personal information to provide and refine our services; prepare proposals and schedules; manage logistics, delivery, setup, and pack-down; process payments; communicate updates; and maintain records for administration, taxation, and compliance. With your consent where required, we may send design notes, availability updates, or invitations to view new work. You may opt out of marketing communications at any time by following instructions in the message or contacting us directly.

Cookies and analytics. Our website may use cookies and similar technologies to remember preferences, measure traffic, and understand how visitors engage with content. Some analytics providers may process data on servers located outside Australia. You can manage cookies through browser settings, but certain site features may function differently if cookies are limited.

Disclosure. We may share information with venues, planners, contractors, couriers, or rental suppliers when this is necessary to deliver agreed services. We may also share information with payment processors, accountants, legal advisers, and technology providers who assist our operations. Where practicable, such recipients are engaged under obligations designed to protect confidentiality.

International transfers. If services or technology platforms involve storage or processing outside Australia, we take reasonable steps to ensure that recipients handle information in a manner consistent with the APPs.

Security. We implement technical and organisational measures aimed at reducing risk of unauthorised access, alteration, or loss, including access controls, limited retention, and selective encryption. While safeguards are in place, *** method of transmission or storage can be guaranteed fully secure. We encourage you to contact us if you believe your information may be at risk.

Retention. We retain records for periods required by law and for operational purposes. When information is *** longer needed, we take reasonable steps to de-identify or securely destroy it.

Your choices and rights. You may request access to personal information we hold about you and seek corrections if details are inaccurate, incomplete, or out of date. To exercise these rights, contact us using the details below. We may ask for identification to protect your information.

Third-party links. Our website may reference internal pages such as Legal and Contacts to provide service terms and communication channels. These internal resources form part of our broader user information framework.

Children. Our services relate to events and styling and are intended for adults coordinating bookings. If a parent or guardian believes a minor has provided personal information, please contact us so we can review and assist.

Updates to this policy. We may update this Privacy Policy to reflect changes in law, technology, or our practices. The latest version will be posted on this page with an updated effective date.

Contact us. For privacy questions or requests, please reach out to: Riseplatform, Level 2, 37 Collins Street, Melbourne VIC 3000; phone + (61) 47 329-58-40; email Riseplatform@outlook.com.